FAQs


Where are your garments made?

All of our garments are designed in house and printed on-demand by one of our fulfillment partners in Ontario, Canada. Our designs are currently manufactured using Gildan and Bella+Canvas garments, which are manufactured in Central America. As a small startup, this logistically makes the most sense for us right now. That said, we are actively looking to partner with a fulfillment center on the west coast to help reduce shipping times and costs.

What size should I order?

Detailed measurements can be found on each of the product pages. We are currently working on a more user friendly sizing guide. For a relaxed fit or when in doubt, we suggest ordering one size larger.

How long does shipping take?

Shipping generally takes 10-14 business days. This does not include the time it takes to fulfill the order. Fulfillment typically takes 1-3 days. Customers can expect to receive their orders in 2-3 weeks. During the holiday season, delays in both shipping and fulfillment are expected.

Can I pickup my order instead of having it shipped?

Unfortunately, no. Our garments are printed on-demand and sent directly to our customers from our fulfillment center.

Are your garments available in any retail locations?

Not at the moment. If you're a retailer interested in carrying our products, feel free to contact us at team@bigtinyisland.com

Where is my order?

Once your order is fulfilled you should receive a confirmation email with a tracking code. Our items are generally sent via Canada Post. Orders will frequently travel from Ontario to Vancouver without being scanned. This can sometimes cause confusion or anxiety. We ask for your patience and trust in these times. In the unlikely event that your order does go missing, be rest assured that we will make it right ;)

Are you looking for ambassadors?

Always! If you think you would be a good fit, please drop us a line at team@bigtinyisland.com. As an ambassador you will have input into the creation of our products, you will be outfitted with free goodies to wear, and you will receive your own referral code to earn a commission on sales.